FAQ
How does the booking work?
It's simple: Send your inquiry directly via our website, by phone or email. We will get back to you personally within 2 hours to confirm the appointment and your wishes. You will then receive your definitive reservation confirmation.
How far in advance do I need to book?
We recommend at least 48 hours in advance. For corporate events and larger private events, ideally 1–2 weeks.
Can I book at short notice?
Yes, short-term bookings are available upon request – even on the same day (Same-Day), provided a boat and skipper are available. For the fastest response, we recommend calling us directly.
What's included in the price?
For bareboat charters, a technical briefing, towels, 24-hour hotline, and pick-up service are included. Skippered charters additionally include an experienced skipper, as well as water and soft drinks. Fuel is charged separately based on consumption in both cases.
What payment methods do you accept?
Credit card, bank transfer, and TWINT.
Is there a cancellation fee?
Cancellations up to 48 hours before the trip are free of charge. For later cancellations or no-shows, we charge 50% of the charter price; for cancellations on the day of the trip itself, the full amount will be charged. If Lac & Cie cancels (e.g., due to weather), you will not incur any costs.
What happens in case of bad weather?
In case of safety-critical weather (storms, thunderstorms, heavy swells), we will reschedule your trip free of charge to a new date. Light rain is generally not an obstacle for our open boat – we will discuss the weather situation with you on the day of the trip. Otherwise, you will receive a full refund.
Do I need a boat license?
With Skippered Charter, you don't need a license – our experienced skipper will take care of the navigation for you. For Bareboat Charter, a valid Category A (motorboat) license is required.
How many people can ride along?
The GANZ Ovation 7X Open offers space for up to 9 people + a skipper – ideal for smaller groups, couples, or families who want to enjoy Lake Zurich exclusively for themselves.